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How to create a positive dialogue

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Good design always requires the ability to share someone else’s feelings and experiences, and this is even more true when it comes to co-design in the healthcare field. This tool wants to be a guide to learn the Empathizer attitude:

  • be curious
  • ask questions
  • forget everything
  • never judge
  • listen, really

The booklet is a guide that will enable you to connect with people by building the most equitable, inclusive and positive dialogue to explore and share experiences, needs and opportunities. It is a step-by-step checklist to prepare the interview with a range of simple questions that will help people to feel at ease in sharing their feelings and experiences, including:

  • interests
  • needs
  • aesthetic preferences
  • tips about body language and behaviours

This tool is preliminary to the “How to run an interview”.

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