This tool is designed as a personal agenda to collect insights on a daily basis. It helps to quickly and briefly note and think about problems, in order to discover which are the real needs. Is it possible to record the impacts too, filling the form and analysing the obstacles encountered and the repercussions on the daily routine.
We suggest writing without overthinking too much and indicating the level of the impact. Afterwards you should ask yourself “which is the real need behind the problem?”. Remember, if someone is always late, maybe your real need is not to change the person’s behaviour, but find a way to make it warn you in time.
This daily practice is very important because it helps you bring attention to the experience so to precisely define the brief by focusing on what is lacking and what it would be better to change. Indeed, the tool aims at making a shift from problems to needs.Download
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